Terms and Conditions

USER REGISTRATION AND OBLIGATIONS

For availing the services offered by the website, the user needs to register as a Member where he agrees and warrants that the information provided by him/her is current, complete and accurate and also agrees to update the information accurately while filling the form to Sign-in. If in any case it is found that the user is found manipulating with other account or data provided by user is not accurate and false leading ,the website deserves the right to suspend or terminate user’s account and may proceed legal actions through court of justice. In case, user provide the fake/proxy details that is not currently owned by him while using website and the respective details owner filled any type of legal suit against the company then the respective user is responsible for that legal suit for not providing the current own details/information that is required to serve the services by the company demanded by the user. The user is not entitled to transfer his/her account to other user. User is solely responsible for maintaining confidentiality and secrecy of his password and data relating to his/her account. In failure to do so, Astrotap will not be deemed liable at all. If user gets across some kind of unauthorized usage, this must be informed to us well within time. The user will be informed the scope of service availed that whether it is personal to Astrotap or it is available by any third party. The information carried by any third party product is their own, Astrotap has no control on that. While utmost care is being taken care of your data privacy including limiting details of payment/information like debit/credit card transmitted over internet, it may be susceptible to hacking and misuse. The website will not be liable for any such misuse if so by any unknown/known source.

CONTENT ON SITE

Astrotap.in owns and retains all proprietary rights including without limitation all intellectual proprietary rights serviced by Astrotap.in. The website contains trademarks, copyright materials and other proprietary information pertaining to the website. You may not copy, publish, modify, distribute, transmit, display or sell any proprietary information relating to the website. All legal, law bound all non- objectionable content or information that is posted on our board and site will become the property of Astrotap. Astrotap.in reserves the right to scrutinize all such content/information and modifying, editing, displaying or deleting such content on its sole discretion. Any individual site which may be available with external hyperlinks with Astrotap are private property. All interactions with the website must be in compliance with these terms of usage. The user shall not post any unlawful, abusive, derogatory, defamatory, vulgar, obscene etc. content on the website that give rise to a civil liability or violates any law which may come under criminal offence. In such case, the website reserve the right to terminate the account of such user. Any information received directly from third party service provider, educational, research, graphics etc apart from guidance and advice directly by website should not be considered as medical advice. The user must note that Astrotap does not take any guarantee regarding any medical advice provided by third party service provider or even from astrologers. User should consult his/her doctor for any medical guidance. Astrotap does not endorse any medications, tests or medical products. Astrotap does not take guarantee if any untoward accident happens with the user after taking our service as we don’t guarantee the exact results that are desired by the user. By using the Site, Application or Services, User hereby agrees that any legal remedy or liability that you seek to obtain for actions or omissions of other Members inclusive of the service provider registered with the Website or other third parties linked with the Website, shall be limited to claim against such particular party who may have caused any harm. You agree not to attempt to impose liability on or seek any legal remedy from the Website with respect to such actions or omissions.

PRIVACY POLICY:

The user hereby gives consent that he/she has read the website’s privacy policy fully and understands it. The user also gives consent that terms of usage of such privacy policy can be edited/ modified or amended on time and need basis.

CONSULT ASTROLOGER' FUNCTIONS:

For 'consult astrologer' function website/platform may need to contact you via mobile/phone no./ telephonic communication provided by you while registering/signup/booking/purchasing with AstroTap. By signing up on the platform/AstroTap user gives its consent to AstroTap to communicate via mobile no./ phone no./ telephonic communication irrespective of the DND registration with Telecom department wether applicable or not. User is solely responsible for providing any misleading, fake, other individuals information/mobile no. that is not owned/ registered by him/her on his/her name and can lead to initiate legal action against him/her.

TERMS OF BREACH AND TERMINATION

Astrotap.in reserves the right to modify, delete, altering the services rendered or terminate any user’s account on its discretion. The website may or may not give any reason or notice regarding such termination. By accepting terms and conditions while registering on website, User give its consent to the company or astrotap.in to collect/record and maintain user data in every aspect for quality, feedback, misbehave, website terms and conditions policy compliance check. If any user violates the terms and conditions of the website mentioned below then it leads to immediate cancellation of his account registered: If Astrotap.in is unable to authenticate or verify the user’s registration data or any information provided by the user. If any user is causing nuisance to any other user or action caused by him bring the website into legal liability. If the user has provided false ,inadequate or misleading information regarding his registration data and if user does not comply with the privacy policy of the website. If any user is taking services from any third party service provider registered with the website and that third party service provider breaches the contract or the terms and conditions of the website, then also Astrotap.in reserves the right to cancel any such service and its termination along with the user’s account registered with that service provider.

REFUND AND CANCELLATION POLICY

(I) POLICY OF REFUND ON ALL SERVICES AND PRODUCTS OTHER THAN EXCLUSIVE VIP SERVICES: No refund will be processed if the information or data provided by user is incorrect, inadequate or inaccurate and not updated. The responsibility lies with the user to accurately provide his/her information and to re-check the same before submitting. The customer can request for updating the information provided inaccurate by mistake within one hour of execution of service. No refund shall be processed if any user places order in careless and hasty manner regarding the order of reports under any circumstances once the order has been processed. No refund shall be processed once the order has been placed and executed. If the user wants to cancel a successfully placed order before final execution, user has to contact the customer care where it will be on discretion of the website that whether the refund has to be initiated or not. If any technical glitch or delay has been noticed on the website while processing any service including system generated reports by the service provider, it shall not make an eligible case for claiming refund for the fact that user agrees for the timelines to be approximate. No refund shall be initiated for returning the delivery of any product found damaged post delivery as the user is fully responsible for the damage caused to the product after delivery of the product. Refund on pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the Website and its agencies. User should understand that the product shown on the site is just for reference purpose only and we will try to deliver the product in same condition. But merely not satisfying the above criteria on minor discrepancies shall not make website eligible for refund. For talk to astrologer service the user is responsible for the network connectivity of his/her region. No refund shall be initiated for any disconnection in such call. The website shall not be deemed liable for refund request of any such customer who claims that the predictions made by the astrologer are not correct as these predictions are based on probabilities and Astrotap.in does not take any responsibility of the accuracy of predictions. If the website or the payment gateway is facing any intermittent server issue, then in that case the user should confirm that his/her Bank account has been debited or not before initiation of another payment. If the user’s bank account has been debited, then user should ensure that another payment should not be initiated and user should contact the customer care immediately thereafter. The products and services offered by Astrotap.in are not meant to replace any philosophical, medical or emotional treatment as these are only offered as a service not as any substitute. The Website holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the website. On ordering, the customer assumes full responsibility upon this matter. Hence, no refunds will be issued on this ground. All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, or any other charges that may have been borne by Astrotap.in in processing and / or delivering the service, as applicable. In case of double payment made by mistake against the single order, one payment will be refunded only when the customer has requested the refund through provided e-mail id. If there are orders that the Website is unable to accept and must cancel, the Website at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. If the User’s order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded.
(II) REFUND POLICY FOR EXCLUSIVE VIP SERVICES: No refund will be done by the company/platform in the customer wallet (astrotap wallet). All the refunds requested by the customer through said proper channel in Exclusive VIP Services will be done by the company/platform directly to the provided refund bank account by the customer from company bank account. Customer is solely responsible and liable for any kind of discrepancies while furnishing the Refund bank account details at the time of Exclusive VIP services purchased/booked. Astrotap/company will not entertain any request by customer to change refund bank account details after submission of refund bank account details form while purchasing the service. Customer is solely responsible for any kind of refund bank account dormancy/inactive/closed or any other kind of bank side glitch. In case of Exclusive VIP Services, refund will be initiated by the company/platform only when the customer has requested the refund through Refund tab/button provided on the platform within 72 hours of the Exclusive VIP service purchased/booked by the customer. For any kind of delay for requesting the refund through above said proper channel, customer is solely responsible and liable for not requesting the refund within 72 hours of service purchased. After, 72 hours no request for refund will be entertained by the company/platform in any manner at any situation. Customer can request the refund only after the completion of 30 min call session in two ways: (1) Customer can request the refund directly after completion of 30 min call session or have the option to choose two additional services available after 30 min call session: (a) 05 min doubt session (b) 15 add-on time for consultation. (2) If Customer chooses the option (a) 05 min doubt session then after 05 min doubt session customer can also request the refund. If customer chooses the option (b) 15 min add-on time for consultation then no refund will be done by the company/platform. Clearly, customer has to claim refund either directly after completion of 30 min call session or after completion of 05 min doubt session only. No refund will be entertained after choosing the add-on 15 min time for consultation. For any kind of technological glitches, server failure, website failure, human error during requesting the refund by the customer, company/platform is not responsible/liable and in that case no refund will be entertained after 72 hours of the Exclusive VIP services purchased/booked. The refund if any will be processed after deducting all the charges levied by website for the premium services i.e 12.5% of the service amount will be deducted and remaining 87.5% will be processed directly to the customer’s bank account provided by him through form while purchasing the service within seven bank working days. The refund will be processed after proper consultation and conversation with the customer in which he has to tell the suitable reason for asking refund.

OBLIGATIONS OF USER AND COMPLIANCE WITH LAW:

The user has an obligation to abide by the terms and conditions and privacy policy of the website and not to violate any of them. The user gives consent that he/she is an individual not a company or entity/organization. The User shall not Post, publish or transmit any messages that is false, misleading, defamatory, harmful, threatening, abusive, harassing, defamatory, invades another's privacy, offensive, promotes racism, hatred or harm against any individual or group or religion or caste, infringes another's rights including any intellectual property rights or copyright or trademark, violates or encourages any conduct that would violate any applicable law or regulation. The user shall not post any content that they don’t possess the right to post or publish. The user should not post or upload any such file or content that is vulnerable to website or contains virus, corrupted files. The user should not make any commercial use of services rendered on website that does not belong to him. The user gives his consent that he will receive emails and other SMS from website. Astrotap can deregister or terminate any such user’s account who is found to be misbehaving or abusing the service provider without any prior information to the user. User is under an obligation to comply with all applicable domestic and international laws and regulations regarding the use of service. The user should not use the services of website for any illegal service and shall not disrupt network connected to website. User shall not use the website for any spam messages, junk mail, malware etc. User shall not disturb or interfere with any other user’s enjoyment or use of service on Astrotap.in

DISCLAIMER AND LIMITATION OF LIABILITY :

Astrotap.in does not provide warranties for any service. Astrological guidance provided by astrologers through the services on website is based on individual and his knowledge and experience and it may vary from person to person. Astrotap brings to you various services from various expert astrologers that are verified by the website. These astrologers may from time to time suggest or recommend to use mantras, jantras, gemstones and other astrological remedies, These recommendations are made in good faith by the astrologer and website. These does not make any warranty that the service will be uninterrupted, timely and will meet user’s requirement. The website also does not make any warranty that the results obtained from use of service will be accurate and totally reliable. The User understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. The Website is not responsible for any typographical error leading to an invalid coupon. The Website accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties. The Website will not be liable for any loss that the User may incur as a consequence of unauthorized use of their account or account information in connection with the Website or any services or materials, either with or without the User’s knowledge. Website shall not be held responsible for non- availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond the Website's control. Under no circumstances shall the Website and/or the payment service providers, its employees, directors, and its third party agents involved in processing, delivering or managing the services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the services. For any cause whatsoever, Astrotap’s liability will be maximum equal to the amount paid regardless of any form of action.